Shipping policy

Shipping Policy

Vellerin Official Website: vellerin.com
Customer Service: contact@vellerin.com

Effective Date: 15 September 2026

Order Processing

All orders placed on vellerin.com are normally processed within 1–5 business days.

This processing period allows us to:

  • Confirm payment

  • Prepare and inspect your order

  • Carry out quality control checks

  • Securely package your products

  • Prepare the order for dispatch

Business days do not include weekends or UK public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Options

Vellerin currently offers shipping options to customers in the United Kingdom.

🇬🇧 United Kingdom

Standard Shipping: Free
Express Shipping: Priority processing and faster delivery, where available

Available shipping methods, delivery estimates and any applicable charges will be displayed at checkout before you complete your purchase.

Vellerin reserves the right to select or change the carrier used for standard shipping where necessary to provide a faster, safer or more reliable delivery service.

If the carrier is changed, the applicable estimated delivery timeframe will remain consistent with the shipping option selected at checkout wherever reasonably possible.

You will receive updated tracking information once your order has been dispatched.

Shipping Times

After dispatch, delivery to the UK typically takes approximately 5–12 business days.

Delivery times are estimates and may vary depending on the destination, carrier availability, seasonal demand and other logistical circumstances.

The estimated delivery timeframe displayed at checkout should be considered the most relevant estimate for your order.

Please note that delivery times do not include the 1–5 business day processing period before dispatch.

Fulfilment & Logistics

Orders placed through Vellerin are fulfilled through our international logistics network.

Depending on product availability and stock location, your order may be dispatched from one of our fulfilment centres, including international fulfilment facilities.

Regardless of the fulfilment location, we aim to provide the delivery service and estimated timeframe stated at checkout.

Once your order has been dispatched, you will receive tracking information by email.

Extended Delivery Times

In certain circumstances beyond our reasonable control, delivery may take longer than the estimated timeframe.

These circumstances may include:

  • Severe weather conditions

  • High seasonal demand

  • Customs processing

  • Carrier delays

  • Postal or logistical disruptions

  • Strikes or industrial action

  • Public holidays

  • Government restrictions

  • Other force majeure events

In exceptional circumstances, delivery may take up to 30 business days from the dispatch date.

If your order has not been delivered within 30 business days from the dispatch date, please contact us at contact@vellerin.com.

We will investigate the shipment and, depending on the circumstances, may offer:

  • A replacement shipment, subject to availability; or

  • A full refund

Nothing in this section limits your statutory consumer rights under applicable UK law.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and instructions for monitoring your shipment.

You can track your order using the tracking information provided in your shipping confirmation email.

Please allow a few business days for tracking information to become active or update after dispatch.

If your tracking information has not updated for an extended period, please contact our customer service team at contact@vellerin.com.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Vellerin is not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

If you notice an error in your delivery address after placing an order, please contact us immediately at contact@vellerin.com.

We will make reasonable efforts to update the address before dispatch where possible. However, we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

If a parcel is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping costs may apply if the customer requests that the order be resent.

Customs, Duties and Taxes

For orders delivered within the United Kingdom, any applicable taxes, duties or charges will be handled in accordance with the applicable laws and regulations.

For international orders, where available, customers may be responsible for customs duties, import taxes or carrier handling charges imposed by the destination country.

Any such charges are generally determined by the relevant customs authority or carrier and may not be included in the product price or shipping charge shown at checkout.

Customers placing international orders are responsible for complying with the import requirements applicable in their country.

Delivery Delays

While we work with our logistics partners to provide reliable delivery, Vellerin cannot guarantee that every shipment will arrive within the estimated timeframe.

Delays may occur due to circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at contact@vellerin.com with your order number so that we can investigate the shipment.

We will work with the relevant carrier or fulfilment partner to determine the status of the delivery and provide an appropriate resolution where applicable.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to:

  • Check with other members of your household

  • Check with neighbours or the building reception

  • Check any safe place indicated by the carrier

  • Contact the relevant delivery carrier

Where necessary, Vellerin may open an investigation with the carrier.

If the parcel is confirmed as lost in transit, we will determine the appropriate resolution in accordance with applicable law and our policies.

Your Consumer Rights

Nothing in this Shipping Policy affects your statutory consumer rights.

Under UK consumer protection law, businesses are generally required to deliver goods within the timeframe agreed with the customer and, where no specific timeframe has been agreed, within the statutory period applicable to the purchase.

If goods are not delivered within the applicable legal timeframe, you may have the right to request delivery within an additional reasonable period or, in certain circumstances, cancel the contract and receive a refund.

For online purchases, UK consumers may also have statutory cancellation rights under the Consumer Contracts Regulations 2013, subject to applicable exceptions.

If goods are faulty, damaged or not as described, you may have additional rights under the Consumer Rights Act 2015.

These statutory rights apply in addition to Vellerin's own shipping and returns policies.

Customer Support

For any questions regarding shipping, delivery, tracking or a delayed order, please contact our customer service team:

Vellerin
Website: vellerin.com
Email: contact@vellerin.com

Please include your order number in your message so that we can assist you as quickly as possible.