Contact information
Contact Information
Contact Us
Vellerin
At Vellerin, we are committed to providing attentive, professional and helpful customer support.
If you have any questions regarding your order, shipping, returns, refunds or any other enquiry, our customer service team is here to assist you.
Customer Support
Email: contact@vellerin.com
Our customer support team normally responds within 24–48 business hours.
To help us assist you as quickly as possible, please include:
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Your full name
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Your order number, if applicable
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A clear description of your enquiry
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Any relevant photos or information, where applicable
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (UK time)
Closed on weekends and UK public holidays.
We aim to respond to all customer enquiries as promptly as possible.
Order Enquiries
For questions regarding an existing order, please include your order number in your email.
Our team can assist with enquiries relating to:
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Order status
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Shipping and delivery
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Tracking information
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Returns
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Refunds
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Faulty or damaged items
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Product enquiries
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Other customer service matters
Contact Details
Vellerin
Website: vellerin.com
Email: contact@vellerin.com
Policies
For further information, please refer to our:
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Privacy Policy
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Terms of Service
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Return & Refund Policy
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Shipping Policy
We appreciate your trust in Vellerin and look forward to assisting you.